All customers must create or log in to their Roo Shop account before placing an order. North Melbourne Football Club members will be automatically recognised and receive a 10% discount on eligible items across their order.
Whether you need help redeeming your voucher or want to know which products it can be used on, you'll find the answers to our most frequently asked questions below.
Please note: All member vouchers expire on 31/10/2026.
To receive your 10%-member discount, you must create a Roo Shop account before placing your first order. This account is separate from your North Melbourne Football Club membership account; however, you must use the same email address linked to your membership so our website can recognise your membership status and automatically apply your discount.
To create your Roo Shop account, please follow the below steps:
- Click 'Sign in' in the top navigation menu and then select 'Register'.
- Complete the registration form with your details.
- If you are an NMFC member, ensure you use the same email address associated with your membership account.
- If your membership account does not have an email address attached, please contact the Membership Team on 1300 KANGAS (1300 526 427).
- Create a password for your Roo Shop account. This can be the same as, or different from, your membership account password.
- Click 'Create Account' to complete your registration.
- Once your account has been created and recognised as an active member account, your 10%-member discount will be automatically applied to eligible products.
If you have recently created your Roo Shop account, please allow a short period of time for your membership discount to be applied. We recommend logging out of your account and refreshing the page before trying again.
If your member discount still isn't appearing, please check that the email address on your Roo Shop account matches the email address linked to your North Melbourne Football Club membership. To update or confirm your details:
- Sign into your Roo Shop account.
- Click 'Account' in the navigation menu.
- Click 'Account Settings'.
- Re-enter your email address, ensuring it matches your North Melbourne Football Club membership account.
- If required, update your email address and click 'Update Details'.
Please note that member discounts are only available to members with an active membership. If your membership payments are overdue or you have not yet renewed, you will need to update your membership before the discount can be applied.
To manage your membership, log in at membership.nmfc.com.au, contact the Membership Team on 1300 KANGAS (1300 526 427), or email membership@nmfc.com.au .
If your membership is active and your discount still isn't being recognised, please contact the Roo Shop on (03) 9320 2480 for further assistance.
Tip: The email address on your Roo Shop account and your membership account must be identical for your member discount to apply automatically.
Yes, If you have forgotten your password, click here. Once submitted, you will receive an email containing a link to create a new password.
If you do not receive the password reset email, please check your junk or spam folder. If the email still does not arrive, the email address associated with your account may be incorrect or out of date.
Please contact the Membership Team on 1300 KANGAS (1300 526 427) or email membership@nmfc.com.au to update your details and regain access to your account.
To receive your 10%-member discount, the email address on your Roo Shop account must match the email address registered to your North Melbourne Football Club membership.
If you would like to use a different email address, you will first need to update the email on your membership account. To do so, please contact the Membership Team on 1300 KANGAS (1300 526 427) or email membership@nmfc.com.au. .
Eligible 2026 North Melbourne Football Club members receive a $30 Roo Shop voucher as part of their membership benefits.
Your voucher can be redeemed on a 2026 Members Scarf, 2026 Members Cap, or used towards most other merchandise available at the Roo Shop.
For details on eligible products, voucher exclusions, and redemption instructions, please refer to the information below.
Your member voucher code is sent to the email address associated with your membership in an email titled ‘2026 Member Voucher’.
If you cannot locate the email or need your voucher code reissued, please contact the Membership Team by phone or email and they will be happy to assist.
Phone: 1300 KANGAS (1300 526 427)
Email: membership@nmfc.com.au.
We recommend checking your junk or spam folder before contacting the Membership Team, as voucher emails can occasionally be filtered there.
To redeem your 2026 Members Scarf, 2026 Members Cap, or other eligible merchandise, simply add your selected items to your cart, enter your voucher code in the "Promo Code/Gift Certificate" field, and click "Apply" at checkout.
Alternatively, members can collect their 2026 Members Scarf or 2026 Members Cap, as well as any other eligible merchandise in person at our Arden Street Facility or at selected home games by presenting their voucher code to staff.
Please ensure you have your voucher code available at the time of redemption or collection.
To redeem your voucher, enter your code in the "Promo Code/Gift Certificate" field at checkout and click "Apply". The value of your voucher will then be deducted from your order total.
Please note that voucher codes are subject to a minimum order subtotal of $30. If your order does not meet this requirement, a message will appear at checkout advising that the voucher cannot be applied.
No, only one voucher code can be redeemed per transaction.
If you would like to use multiple vouchers, you will need to place separate orders for each voucher code. The good news is that all member item redemptions include free standard shipping, so you won't incur any additional shipping costs when placing multiple orders.
If you have any questions about redeeming your vouchers, please contact the Roo Shop team for assistance.
No, member vouchers are single-use vouchers valued at $30 and must be redeemed in one transaction.
To use your voucher, your order must have a minimum subtotal of $30. Any unused portion of the voucher will be forfeited at the time of redemption and cannot be carried forward, reused, or credited for future purchases.
To get the most value from your voucher, we recommend ensuring your selected items total at least $30 before completing your order.
Yes, you can redeem multiple vouchers using the same Roo Shop account, however only one voucher can be used per order.
If you have more than one voucher, simply place separate orders for each voucher code. There is no limit to the number of vouchers that can be redeemed on your account, provided each voucher is used in its own transaction.
Standard shipping is free when redeeming eligible membership items, including the 2026 Members Scarf and 2026 Members Cap.
All other merchandise items however will incur shipping costs.
Need more help? Contact membership
