Shipping, Returns & Tracking

RETURNS

The Roo Shop accepts returns for change of mind within 90 days of purchase. For eligible returns, we can provide either a refund or store credit, allowing you to place a new order for your preferred item.

To process a return, please ensure:

  • Proof of purchase is provided, including your order number.
  • The item has not been worn, washed or used.
  • All original tags remain attached.
  • Your contact details are included.
  • Sale or promotional items are returned in their original condition. These items are eligible for store credit to the value paid at the time of purchase.
*Please note that refunds apply to the purchase price of the item only and does not include any shipping costs paid at the time of purchase.

In order for us to process store credit or refund for your return, we require the following information (faulty items are exempt from the below):

  • Proof of purchase, order number and tracking number for returned parcel.
  • The goods have not been worn/used and the tags are still attached; and
  • Goods are purchased at full price. If you are returning sale items or items bought during a promotional period - we can issue a store credit for the amount you paid for the item, at the time of order. 
  • Customer contact information.

Return Address

ATTN: The Roo Shop
204-206 Arden Street
North Melbourne VIC 3051

Important Information

  • Return postage costs are the responsibility of the customer.
  • Please include a note with your:
    • Full name
    • Order number
    • Preferred outcome (refund or store credit)
  • Once your parcel has been sent, please email merchandise@nmfc.com.au with your tracking number so we can monitor your return and assist if required.

Please note that returns cannot be processed without the required information.

The Roo Shop is not responsible for parcels lost in transit.

Store credit does not expire and will be issued to your Roo Shop account. Refunds will be processed via the original payment method used at checkout.

If you have any questions, please contact the Roo Shop on (03) 9320 2480.

TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

To track your order, visit:
https://auspost.com.au/mypost/track/#/search

Simply enter your tracking number to view the latest delivery updates from Australia Post.