Order information

Phone Order

If you prefer to place a phone order, call one of our friendly staff members during opening hours:

(03) 9320 2480

Mon-Fri 10am-4pm


You will need to have the following information ready:

- Membership account name or number (if relevant) 

- Credit Card (Visa or Mastercard) Number and expiry date

- A complete list of the items you wish to purchase

Note: There is no order ID/Number for phone orders. Order name will be used as a reference for the order.


Email Order

We do not advise any of our customers to place any orders via email as sending payment details imposes a great security risk.

The only way an order could be placed is if the customer calls The Roo Shop directly to provide credit card details over the phone.


Editing your order

Unfortunately, online orders cannot be edited after you have finalised your order. If you require changing anything on your order, please contact The Roo Shop immediately before your order is processed and we will do our best to make the adjustment.

If your order has begun processing in our mail room, no changes can be made.