Gift Vouchers

Gift vouchers can be purchased from the Roo Shop website or in-store. Both online and in-store gift vouchers will be ready to use from the date and time of purchase, they are valid for 36 months from this time. Purchases exceeding the gift voucher’s available balance require the difference to be paid by debit or credit card.

Gift cards are non-refundable and cannot be exchanged for cash or to purchase further gift vouchers from The Roo Shop. The Roo Shop is not responsible if a gift voucher is lost, stolen, damaged or destroyed and no replacement will be provided in these circumstances. Gift vouchers can be used in multiple transactions, with the purchase amount deducted from balance.

Please note: If you have a promotional code this can only be used online through the Roo Shop online site.

Redeeming your gift voucher:

To redeem a gift voucher at Roo Shop, follow the simple steps below.

  1. You need your unique gift voucher code, which is part of the gift voucher that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.
  2. Browse the store and add items to your cart as you normally would.
  3. Click the 'View Cart' link to view the contents of your shopping cart.
  4. Type your gift voucher code in to the 'Redeem Gift voucher' box and click 'Go'.


To view balance, click ‘GIFT VOUCHERS’ in top right corner and select ‘Check Gift Voucher Balance’ or click this link.